We hope all our customers are happy with their purchases but we know that this can not always be the case.
We are pleased to offer the possibility of a refund or exchange within 14 days, according to the following conditions:
Watches, jewelry, accessories and clothing must not have been worn, they must have their original labels, their protective stickers intact, no stains, no traces of make-up.
Since all of our engraved or embossed items are tailor-made for each of our customers, they are not refundable or exchangeable, except in the case where we made a mistake.
Exchanges and refunds
Items that have already been redeemed can not be returned again.
Items returned outside the designated period may occasionally be returned / exchanged.