What is your returns policy?

We want every customer to consider their Abbott Lyon 100% Insta-worthy, but we understand this can't always be the case.

We’re happy to offer a refund or exchange within 30 days, based on the following terms and conditions;

 Non-personalised items

Watches, jewellery, accessories and clothing should be in a resellable condition; unworn, original tags or protective stickers intact, no marks, no makeup.

Personalised items

As engraving and embossed items are bespoke for each customer, they are non-refundable or returnable, unless we have made an error.

Exchanges and refunds

Items which have already been exchanged cannot be returned

Items returned outside of these periods may be refunded/exchanged at our discretion - please contact us.

 See How can I return my order for more information.