Returns are simple - and FREE for UK and EU customers!
Please make sure that your return is within 30 days and meets the terms of our Returns Policy.
Please send your return along with your original invoice (or just write a note with your order number, name & address), the reason for return and if you’d like a refund or exchange.
Failure to include this information will delay the returns process.
We will email you to confirm once your return has been processed.
We'd love to help you choose a suitable alternative, so feel free to email email@example.com or Livechat us 9-5, Monday to Friday for any advice.
Returning an item from the UK - it's FREE!
Click here to print a pre-paid Royal Mail return label.
Remember to obtain a proof of postage receipt from the Post Office.
Returning an item from the EU - it's FREE!
Contact firstname.lastname@example.org to arrange for us to send a pre-paid return label.
Do ask the Post Office for a proof of postage receipt.
Rest of the world
If you are outside of the UK or EU, please arrange postage to the below address.
The customer will be responsible for the return cost.
Abbott Lyon Returns,
We recommend sending returns via a signed for service, and do ensure you obtain proof of postage receipt from the courier.