As our pieces are crafted from high quality materials that are subject to stringent quality control checks, defects are few and far between (how else would we be so Insta-glam?).
Have you checked if the issue can be resolved by the handy tips in our product guides?
You can rest assured that your Abbott Lyon watch and jewellery guarantee provides a like for like exchange in the case of any manufacturing or material defects for 24 months from the date of purchase, and any other accessories for 12 months.
This is a Limited Warranty, please check our warranty pages for further information.
Please see How to return an item for more information on sending that back to us.
Please note that when claiming under warranty, a refund will only be offered if the original style is no longer available and we cannot provide a suitable alternative.