As our pieces are crafted from high quality materials that are subject to stringent quality control checks, defects are few and far between (how else would we be so Insta-glam?).
Have you checked if the issue can be resolved by the handy tips in our product guides?
You can rest assured that your Abbott Lyon watch and jewellery guarantee provides a like for like exchange in the case of any manufacturing or material defects for 24 months from the date of purchase, and any other accessories for 12 months.
This is a Limited Warranty, please check our warranty pages for further information.
Please note that when claiming under warranty, a refund will only be offered if the original style is no longer available and we cannot provide a suitable alternative.